Services / Customer Support
Live now (Wave 1)
Support tickets resolved. Not just answered.
Our agents answer, act in your helpdesk and billing tools, and escalate the rest with a summary. A specialist checks the exceptions. You pay for each resolved conversation.
You pay per resolved conversation: $0.90 – $2.50
Example outcome
Ticket #10482 resolved
Order #4821 arrived damaged. Policy checked, refund of $48.00 issued, apology sent. Customer replied “thanks”. Billed $1.40.
What you get
Finished work, not a tool to run.
- Conversations resolved end to end, in your brand voice
- Refunds, order changes and account fixes done inside your tools
- Hard cases escalated to your team with a clear summary
- A monthly outcome report with accuracy and cost per resolution
How you are billed
Pay per resolved conversation
$0.90 – $2.50
Every invoice line is a unit of finished work, with proof attached. No outcome, no charge.
Who does what
Agents do the work. Specialists check the exceptions.
What the agents do
- Read the ticket and pull the customer and order context
- Apply your policy to decide the action
- Take the action in the helpdesk or billing tool
- Reply, tag and close with the proof attached
What humans check
- Review low-confidence replies before they send
- Spot-check a sample of resolved tickets every week
- Correct mistakes; every fix trains the pipeline
- Own escalations and edge cases with your team
Works with the tools you already use
- Zendesk
- Intercom
- Gmail
- Outlook
- Shopify
- Stripe
- Slack
Estimate your cost
What would Customer Support cost you?
Questions
Customer Support FAQ
What counts as a resolved conversation?
A conversation where the customer’s issue is fixed and the ticket is closed without a human on your side having to step in. Escalations we hand back to you are not billed.
Will customers know they are talking to AI?
That is your call. We follow your brand voice and disclosure rules, and we can mark replies as automated if you want that.
What happens when the agents are unsure?
The reply goes to a QA specialist before it sends. If it needs your decision, we escalate it to you with a summary and a suggested answer.
Which helpdesks do you work in?
Zendesk and Intercom first, plus shared inboxes in Gmail or Outlook. Tell us what you use and we will confirm during the audit.
How is this cheaper than an offshore agent?
You pay per resolved conversation, not per seat or hour. Quiet weeks cost less, and there is no platform fee.
Expand later
Land with one line. Add the next from inside the account.
Start with a free audit
See what we would take off your plate.
A free Companion audit, then a 30-day pilot. You pay per outcome. No outcome, no charge.